Risk Control Analyst
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Role: Risk Control Analyst
Location: RAK / AUH
Role Purpose:
- The Risk Control Analyst role involves conducting checks and making/receiving calls to customers regarding high-risk changes or transactions carried out on their account(s).
- This position acts as the gatekeeper for any high-risk changes to take effect Additionally the analyst serves as the first line of defense investigation and fraud prevention.
Key accountabilities of the role:
Operational responsibilities:
- Conduct 2nd Level verification for all static data change requests from the contact center and other channels.
- Perform 2nd Level verification for MIFT (fund transfers via fax/email) high value Cheques of and Indemnity Requests
- Report on Social Engineering Incident in Triage Module
- Conduct hourly checks of critical service activations/changes.
- Ensure timely reporting and verification of data changes performed by customers.
- Identify and highlight any potentially fraudulent activities that could lead to financial or non-financial losses.
- Take necessary steps to block customer accounts when potential risks are identified.
Quality of work:
- Collaborate closely with Contact Center Operations and Operational Risk to identify potential financial/non-financial risks.
- Ensure the accuracy of data/MIS that is circulated.
- Ensure proper handover of activities during shift changes.
- Process indemnity requests promptly to meet SLA and TAT requirements.
Continuous improvement:
- Work with the Line Manager and Operational Risk to identify gaps that could potentially lead to fraudulent activities.
Compliance with Policies & Procedures:
- Adhere to and perform key operational controls as required by ADIBs policies and procedures.
- Maintain strict adherence to processes and ensure proper signoff on documentation.
- Perform any other ad-hoc projects/tasks assigned by Contact Center Management
Desired Outcomes:
- Reduction/Elimination of Errors: Minimize or eliminate errors in operations.
- Reduced Risk Rating: Achieve a lower risk rating by performing compensating checks to address any gaps.
- Timely Processing of Indemnity Requests: Ensure indemnity requests are processed promptly.
Reduced Fraud Losses:
- Decrease fraud losses by preventing errors in critical static data changes.
Specialist skills / technical knowledge and competencies required for this role:
- At least 2 years of experience in a call center.
- Strong attention to detail.
- Knowledge of Anti-Money Laundering (AML) is a plus.
- Experience in Risk Management is beneficial.
- Highly analytical skills.
Previous experience:
- Experience in the Banking industry
- Experience in risk fraud controls and compliance are an added advantage.
This position is for UAE Nationals only.
Required Experience:
IC
نوع التوظيف
دوام كامل
