Property Sommelier and Beverage Ambassador

JOBSUMMARY Enhances the luxury wine & beverage experience. Supports brand positioning through curated wine narratives and elevated guest engagement across venues. Key focus areas: VNTG Prime68 Wine curation team education VIP wine service supplier partnerships and signature tasting events. Determines training needed to accomplish goals then implements plan. SCOPE/BUSINESSCONTEXT

• AFull-TimepositionbasedatJWMarriottMarquisDubai.
• NumberofDirectReportsBasedonoperations
• TitlesofDirectReportsBasedonoperations

CANDIDATEPROFILE

Experience:

• Minimumof2-yearexperienceofasimilarpositionwithinafivestarhotel

EducationorCertification

• HighschooldiplomaorGED;4years experienceinthefoodandbeverageculinaryorrelatedprofessionalarea.

OR

• 2yeardegreefromanaccrediteduniversityinFoodServiceManagementHotelandRestaurantManagementHospitalityBusinessAdministrationorrelatedmajor;2years experienceinthefoodandbeverageculinaryorrelatedprofessionalarea.

CORE WORK ACTIVITIES

Curating the Wine & Beverage Program

• Design and maintain an expertly balanced wine list reflecting global selections vintages and local pairings.
• Source unique and premium wines that align with the propertys brand and culinary offerings.
• Develop beverage menus (wine sake non-alcoholic digestifs) with a focus on quality storytelling and guest appeal.

Wine Pairing and Culinary Integration

• Collaborate closely with chefs to develop thoughtful and seasonal food & wine pairings.
• Provide pairing recommendations for la carte and tasting menus.
• Elevate the dining experience through harmonized beverage journeys.

Guest Engagement & Personalized Service

• Actively engage with guests to recommend present and serve wines with deep knowledge and passion.
• Offer bespoke recommendations based on guest preferences and occasions.
• Lead tableside wine service decanting rituals and storytelling that enhances the luxury experience.

Staff Education & Training

• Train restaurant bar and room service teams on wine knowledge tasting techniques and service etiquette.
• Conduct regular workshops and blind tastings to raise service standards.
• Create a wine culture that empowers staff to speak confidently and passionately.

Inventory Cellar Management & Cost Control

• Oversee wine cellar organization stock rotation and optimal storage conditions.
• Maintain accurate inventory records monitor pour cost and manage wine budget efficiently.
• Implement systems for tracking consumption and minimizing waste.

Hosting Tastings & Signature Experiences

• Design and lead wine tastings masterclasses vineyard-themed events and exclusive guest experiences.
• Create VIP wine-pairing dinners or curated flight offerings to enhance guest engagement.
• Promote the property as a wine destination through experience-driven storytelling.

Beverage Brand Representation

• Act as the face of the propertys wine and beverage philosophy internally and externally.
• Represent the property at wine events sommelier competitions and media opportunities.
• Build relationships with wineries importers and distributors to access rare or exclusive products.

Upholding Service Standards & Forbes Readiness

• Ensure all wine service meets Forbes LQA or brand luxury standards.
• Create rituals of service that align with 5-star expectations (e.g. label presentation tasting protocols).
• Conduct internal audits and training to prepare for quality assurance evaluations.
  • AdaptabilityDevelopsstrategiesandidentifiesresourcestoimplementandmanagechange;modelsflexibilityinadjustingpriorities;andcommunicatestheneedforchangeinapositivewaythatencouragescommitment.

MANAGEMENTCOMPETENCIES

LEADERSHIP

• Communication-Activelylistensandusesappropriatecommunicationstylestodelivercomplexinformationinaclearconcisewayandinfluencesotherstoacceptapointofviewgainconsensusortakeaction.
• ProblemSolvingandDecisionMaking-Modelsandsetsexpectationsforsolvingcomplexproblemscollectingandcomparinginformationtoevaluatealternativesconsideringtheirpotentialimpactbeforemakingdecisionsinvolvingotherstogainagreementandsupportandguidingotherstoimplementsolutions.
• ProfessionalDemeanor-Exhibitsbehavioralstylesthatconveyconfidenceandcommandrespectfromothers;makesagoodfirstimpressionandrepresentsthecompanyinalignmentwithitsvalues.

MANAGINGEXECUTION

• BuildingandContributingtoTeams-Leadsandparticipatesasamemberofateamtomovetheteamtowardthecompletionofcommongoalswhilefosteringcohesionandcollaborationamongteammembers
• DrivingforResults-Focusesandguidesothersinaccomplishingworkobjectives.
• PlanningandOrganizing-Gathersinformationandresourcesrequiredtosetaplanofactionforself-and/orothers;prioritizesandarrangesworkrequirementsself-and/orotherstoaccomplishgoalsandensureworkiscompleted

BUILDINGRELATIONSHIPS

• CoworkerRelationships-Developsandusescollaborativerelationshipstofacilitatetheaccomplishmentofworkgoals.
• CustomerRelationships-Developsandsustainsrelationshipsbasedonanunderstandingofcustomerneedsandactionsconsistentwiththecompanysservicestandards.
• GlobalMindset-Supportsemployeesandbusinesspartnerswithdiversestylesabilitiesmotivationsand/orculturalperspectives;utilizesdifferencestodriveinnovationengagementandenhancebusinessresults;andensuresemployeesaregiventheopportunitytocontributetotheirfullpotential.

GENERATINGTALENTANDORGANIZATIONALCAPABILITY

• OrganizationalCapability-Evaluatesandadaptsthestructureoforganizationalunitsjobsandworkprocessestobestfittheneedsand/orsupportthegoalsofanorganizationalunit.
• TalentManagement-Providesguidanceandfeedbacktohelpindividualsdevelopandstrengthenskillsandabilitiesneededtoaccomplishworkobjectives.

LEARNINGANDAPPLYINGPROFESSIONALEXPERTISE

• AppliedLearning-Seeksandmakesthemostoflearningopportunitiestoimproveperformanceofself-and/orothers.
• BusinessAcumen-Understandsandutilizesbusinessinformation()tomanageeverydayoperationsandgenerateinnovativesolutionstoapproachbusinessandadministrativechallenges.
• TechnicalAcumen-Understandsandutilizesprofessionalskillsandknowledgeinaspecificfunctionalareatoconductandmanageeverydaybusinessoperationsandgenerateinnovativesolutionstoapproachfunction-specificworkchallenges.
• BasicCompetencies-Fundamentalcompetenciesrequiredforaccomplishingbasicworkactivities.
  • BasicComputerSkills-Usesbasiccomputerhardwareandsoftware(.).
  • MathematicalReasoning-Demonstratesabilitytoaddsubtractmultiplyordividequicklycorrectlyandinawaythatallowsonetosolvework-relatedissues.
  • OralComprehension-Demonstratesabilitytolistentoandunderstandinformationandideaspresentedthroughspokenwordsandsentences.
  • ReadingComprehension-Demonstratesunderstandingofwrittensentencesandparagraphsinwork-relateddocuments.
  • Writing-Communicateseffectivelyinwritingasappropriatefortheneedsoftheaudience.
  • ReadingComprehension-Demonstratesunderstandingofwrittensentencesandparagraphsinwork-relateddocuments.
  • Writing-Communicateseffectivelyinwritingasappropriate fortheneedsoftheaudience.

OTHER

SafetyandSecurity

• Reportworkrelatedaccidentsorotherinjuriesimmediatelyuponoccurrencetomanager/supervisor.
• Followcompanyanddepartmentsafetyandsecuritypoliciesandprocedurestoensureacleansafeandsecureenvironment.
• NotifyLossPrevention/Securityofanyguestreportsoftheft.

PoliciesandProcedures

• Followcompanyhotelanddepartmentpoliciesandprocedures.
• FollowsMarriottInternationalHotelsLimitedRegionalOfficepoliciesandprocedures
• Protecttheprivacyandsecurityofguestsandcoworkers.
• Maintainconfidentialityofproprietarymaterialsandinformation.
• Ensureuniformnametagsandpersonalappearancearecleanhygienicprofessionalandincompliancewithcompanypoliciesandprocedures.
• Protectcompanytoolsequipmentmachinesorotherassetsinaccordancewithcompanypoliciesandprocedures.
• PerformotherreasonablejobdutiesasrequestedbySupervisorsandManagement.
• Workinghoursasrequiredtodoyourjobbutnormallynotlessthan48hoursperweek.

GuestRelations

• Activelylistenandrespondpositivelytoguestquestionsconcernsandrequestsusingbrandorpropertyspecificprocess()toresolveissuesdelightandbuildtrust.
• Assistotheremployeestoensurepropercoverageandpromptguestservice.
• Anticipateguestsserviceneedsincludingaskingquestionsofgueststobetterunderstandtheirneedsandwatching/listeningtoguestpreferencesandactingonthemwheneverpossible.
• Addressguestsserviceneedsinaprofessionalpositiveandtimelymanner.
• Engageguestsinconversationregardingtheirstaypropertyservicesandareaattractions/offerings.
• Thankguestswithgenuineappreciationandprovideafondfarewell.
• Welcomeandacknowledgeeachandeveryguestwithasmileeyecontactandafriendlyverbalgreetingusingtheguestsnamewhenpossible.
• Supplyguests/residentswithdirectionsandinformationregardingpropertyamenitiesservicesandhoursofoperationandlocalareasofinterestandactivities.

Communication

• Answertelephonesusingappropriateetiquetteincludingansweringthephonewithin3ringsansweringwithasmileinonesvoiceusingthecallersnametransferringcallstoappropriateperson/departmentrequestingpermissionbeforeplacingthecalleronholdtakingandrelayingmessagesandallowingthecallertoendthecall.
• Speaktoguestsandco-workersusingclearappropriateandprofessionallanguage.
• Talkwithandlistentootheremployeestoeffectivelyexchangeinformation.

WorkingwithOthers

• Supportallco-workersandtreatthemwithdignityandrespect.
• Handlesensitiveissueswithemployeesand/.
• Partnerwithandassistotherstopromoteanenvironmentofteamworkandachievecommongoals.

QualityAssurance/QualityImprovement

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