Inspiring and engaging. As a Duty Manager you will show your leadership and interpersonal strengths to maximize the Rooms Operations and ensure an exceptional guest journey.
- Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with FO Manager .
- Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
- Ensures all Front Office areas are neatly maintained at all times as per norms hygiene and efficiency cleanliness and safety standards.
- Optimizes the efficient usage of room inventory by monitoring control and feedback to support the departments.
- Responsible for the organization of work within the department including assignments time schedules and vacations to ensure optimum utilization of manpower.
- Train guide & support the team in providing outstanding guest welcoming and experiences.
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Qualifications :
- Proven experience in a front office leadership role within the hospitality industry
- Prior experience working with Opera or a related system
- Strong leadership and communication skills with the ability to motivate and guide a team
- Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time