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Assistant Events Planning Manager

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عدد الوظائف الشاغرة

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الوصف الوظيفي

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5-star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

  • An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
  • Learning opportunities with some of the best professionals the region has to offer.
  • We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
  • A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
    • World class training and development including leadership development.
    • Recognition programs.
    • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
    • Discounted food & drink in all our restaurants and bars.
    • Discounts for your friends and family.
    • Unlimited career opportunities (Internationally and locally)
    • Medical and Life insurance
  • Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

  • Crafting Transformative Classes: Design and deliver dynamic world-class workouts using our signature Base Line reformer.
  • Creating Immersive Playlists: Curate unforgettable playlists that set the tone for every class.
  • Leading with Energy: Bring charisma humor and authenticity to every 45-minute group session.
  • Guiding Excellence: Provide expert instruction on form posture alignment and the fundamentals of anatomy.
  • Living the Brand: Embody the Body Base ethos as a role model and ambassador both in and out of the studio.
  • Building Community: Foster meaningful connections and create a vibrant supportive local community.
  • A Love for Fitness: Enthusiastic about yoga Pilates and reformer with a healthy lifestyle youre eager to share.
  • Physical Excellence: Outstanding physical fitness is a must.
  • Natural Coaching Talent: A deep sense of care and instinctive ability to guide and motivate others.
  • Mindful Leadership: Experience or interest in mindfulness practices like breath work and intention-setting.
  • Magnetic Energy: Confidence authenticity and the ability to captivate and inspire.
  • Musical Sensitivity: An ear for great music and a talent for crafting impactful playlists.
  • Charismatic Personality: Positive outgoing and skilled at building relationships.
  • Team Spirit: A true collaborator who thrives in a community-focused environment.
  • Flexibility: Willingness to work evenings weekends and holidays as needed.
  • English Fluency: Exceptional command of spoken English.

Education

  • College degree preferred
  • Multilingual preferred
  • Previous similar position in the event department of a large-scale hotel

Skills and Knowledge

  • Understand group and catering positioning of the hotel
  • Knowledge of menu and food presentation
  • Attention to details
  • Confident and quick learner
  • Problem solving skills
  • Organization skills of multiple events at the same time
  • Ability to handle complex events including 3rd party vendors
  • Familiar handling events including a large quantity of sleeping rooms
  • Knowledge of possible capacities and catering styles of the hotel
  • Understanding of how the different departments within the hotel are linked to each other
  • Effective communication skills and professional use of English language
  • Distribute information in a concise well-organized and detailed manner
  • Manages guest conflict situations effectively
  • Remains calm and professional in stressful situations
  • Excellent time management skills and is able to prioritize work effectively
  • Ability to individually work on projects next to the handling of events

CORE WORK ACTIVITIES

Essential Functions

  1. As an expert being able to collaborate with a customer and craft individual events.
  2. Taking care of a smooth transition from sales to events planning.

  1. Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 pax to 800 rooms per night/ 800pax
  2. Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.
  3. Being proactive in offering solutions.
  4. Accurately forecasting all the events (bedrooms and/or catering).
  5. Creating Banquet Event Orders & Group Resumes.
  6. Guidance and support throughout the event.
  7. Being knowledgeable about product and services.
  8. Handle the billing process by preparing invoices having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.
  9. Takes total ownership and responsibility for the successful planning & coordination of groups & events assigned.
  10. Continuous communication with the operational team.
  11. Working effectively with third party vendors.
  12. Organizing & planning the group rooms side of the event.
  13. Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.
  14. Guiding the client throughout the event as the expert partner for the guest by being a consultant
  15. Attend & run the daily service communication tool; BEO meeting.
  16. Up-sell last minute items to ensure profitability.
  17. Conduct pre- and post-conference meetings in line with Marriott standards.
  18. Show around in connection with in-house functions.
  19. Coordinate all activities involving the pre- and post-event process.
  20. Communicate challenging situations accurately to responsible departments.
  21. Handle guest complaints in a professional manner and come up with solutions.
  22. Leading assigned the team members.
  23. Developing supporting training and coaching other team members.
  24. Providing constructive feedback
  25. Responsibility of working on individual projects besides the organization of events.
  26. Following department timelines for actualization BEO & Group resume distribution rostering forecasting etc.
  27. Rewarding Bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.
  28. Working honestly ethically & with integrity

OTHERS

Working with Others

  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Support all co-workers and treat them with dignity and respect.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.

Safety and Security

  • Report work related accidents or other injuries immediately upon occurrence to manager/director.
  • Ensure working area is kept clean and tidy and free of health & safety hazards.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested.
  • Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
  • Protect company tools equipment machines or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

  • Enter and locate work-related information using computers and/or point of sale systems.
  • Stand sit or walk for an extended period of time or for an entire work shift.
  • Read and visually verify information in a variety of formats (e.g. small print).
  • Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
  • Speak to guests and co-workers using clear appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Guest Relations

  • Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN JW Symphony of Service) to resolve issues delight and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests service needs in a professional positive and timely manner.
  • Engage guests in conversation regarding their stay property services and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
  • Supply guests/residents with directions and information regarding property amenities services and hours of operation and local areas of interest and activities.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.




Required Experience:

Manager

نوع التوظيف

دوام كامل

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