How does your working day look like
- Receive and respond to all group and event enquiries (Rooms and F&B) in a timely and professional manner.
- Qualify leads by assessing client requirements budget and potential.
- Maintain detailed records of all enquiries using the relevant CRM or event management system.
- Prepare tailored proposals and pricing based on client needs and hotel standards.
- Conduct site inspections and presentations to convert leads into confirmed bookings.
- Prepare and issue contracts ensuring terms and conditions are clearly communicated and agreed upon.
- Follow up with clients to secure confirmation and deposits within required timeframes.
- Act as the main point of contact for the client from confirmation to execution.
- Gather all necessary event details and input into the BEO (Banquet Event Order) system.
- Coordinate with relevant departments (kitchen service AV housekeeping etc.) to ensure all aspects of the event are aligned with client expectations.
- Organise preevent meetings (internal and/or with the client) as needed.
Provide onsite support on the day(s) of the event to ensure smooth delivery. - Liaise with the client during the event and resolve any issues promptly.
- Conduct postevent followup and collect feedback.
- Ensure all relevant systems are updated with accurate information (blocking space updating forecasts generating reports).
- Achieve individual and team sales targets (conversion rates revenue upsell).
- Support invoicing and payment followup in collaboration with finance.
Qualifications :
Your personality counts more than your CV
- Experience in hotel sales event planning or reservations (12 years preferred).
- Strong organisational and timemanagement skills.
- Excellent communication and interpersonal abilities.
- High level of accuracy and attention to detail.
- Proficiency in MS Office and hotel systems (Opera Delphi or similar).
- Flexibility to work evenings/weekends when required for events.
- A team player with a proactive and serviceminded attitude.
Additional Information :
Whats in it for you
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...
Remote Work :
No
Employment Type :
Fulltime