Room Service - Order Taker

Passionate about the Food & Beverage you will be an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As a Room Service Order taker you will coordinate all service requirements addressed to Room Service and ensure their immediate action aiming for the highest possible guest satisfaction.

Whats in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing: 

• Directly involved in the order taking and order placing process while dealing with guest requests and orders courteously efficiently and promptly.
• Attends all meetings and briefing sessions to maintain open communication within the assigned team.
• Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
• To promote efficiency confidence courtesy and an extremely high standard of social skills.
• Refers guest complaints directly to the immediate person incharge / Room Service Manager.
• Assures the wellbeing of all guests by maintaining a close and friendly yet discrete contact.
• Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
• Works (hands on) with the team to prepare the daily service mise en place.
• Takes reservations for other outlets during break times if the situation requires.
• Performs cashier duties if the situation calls for.
• To report any equipment failures/problems to the Maintenance Department.

Qualifications :

• Strong interpersonal and problemsolving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fastpaced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Experience in the field is a strong asset

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional kneeling pushing pulling lifting
• Occasional ascending or descending ladders stairs and ramps

Additional Information :

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  https://careers.accor/

Do what you love care for the world dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART

Remote Work :

No

Employment Type :

Fulltime