Ops Quality Lead - Senior Manager

Responsibility:

• Definition of the Ops Quality Strategy & Roadmap
• Ops Quality Operating Model and Life Cycle
• Agreeing & setting of Quality standards, metrics and KPIs
• Quality reporting; design, evolution, accuracy, presentation, communication
• Ensuring that Governance structures are appropriate and tailored to ME working practices
• ITIL V3 Foundation or Higher
• University Degree educated or equivalent
• Relevant Project, Release or Change Qualification
• Fluency in spoken and written English
• 10+ years of relevant experience in a similar role.
• Holding Tech Leads & Process Owners to account for the delivery of Quality products and services, and the reduction of risk wherever possible
• Ensuring Stakeholders are bought-in to the processes, strategy and plans
• Ensuring compliance with Global process & policy
• IT Change & Release Management; ensuring the seamless implementation of changes and system releases through strong release planning, change coordination, system and user acceptance testing, and deployment best practice
• IT Configuration Management
• Quality oversight across the following processes;
• Incident Management
• Problem Management
• APM
• Risk Management
• Audit and Compliance findings for Technology Services
• DR and BCP processes for Technology Services