Customer Service Representative

 Answer phone calls and emails pertaining to sales queries or concerns in professional manners by acting as first point of contact
 Inform customers such as unit prices, goods availability, delivery dates, and any anticipated delays through mail or telephone
 Prepare sales quotation ensuring correct prices, discounts and product numbers, etc. and get it approved by supervisor, or respective sales person/manager
 Input orders to the company’s computer system and ensure that orders are processed in line with customers’ agreed delivery requirements.
 Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
 Proactively inform the customers of any delays and will arrange alternative delivery schedule
 Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide necessary information to the finance department
 Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently