Live Chat Representative

Responsibilities: - Engage with customers through live chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner - Utilize strategic planning skills to effectively address customer needs and promote products or services when appropriate - Demonstrate strong attention to detail in accurately recording customer information and maintaining chat logs - Collaborate with other team members to ensure a seamless customer experience across all channels - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Proactively identify opportunities for improvement in the live chat process and suggest innovative solutions