Answer telephone

1 Answer telephone promptly and in a polite and professional manner

2 Receive calls from people requiring medical care and provide the information needed

3 Obtain and enter accurate customer s information into the data base address telephone number name of insurance or self-pay status

4 Schedule appointment correctly - review appointment date time location and provider name with caller

5 Be well versed with all kinds of information that the call center deals with 6 Understand the requirements of the callers and provide precise information

7 Inform caller of items to bring to appointment including insurance card medications office visit fee and verification of income - if applicable

8 Make calls to reschedule appointments when necessary

9 Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork

10 Remind caller of cancellation no-show policy