Customer Experience Leader

• Single Point of Contact related to all aspects of the Customer Experience (CX) organization (Technical Support, Customer Service, and Learning & Enablement) for META Region.
• Direct engagement and participation in META management operating system, included but not limited to: Monthly Operating Reviews, Weekly Staff Meetings, Management Resource Reviews, and Customer Facing Events.
• Responsible for managing a holistic META CX Scorecard and Point of View related to all CX financial and key metric commitments, driving CX improvements cross-functionally across all META customer touchpoints.
• Serve as the CX spokesperson and representative in cascading and communicating the Honeywell Building Technologies (HBT) CX Strategic Plan throughout the region.
• Connected to META strategies and annual operating plan (AOP) relating to Technical Support, Customer Service, Learning & Enablement, Integrated Supply Chain, Product Marketing, and Sales.
• Direct involvement and influence of the META CX functions.
• Ensure CX performance is being delivered and clearly aligned between HBT CX and META to exceed customer expectations.