Bell Attendant
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
A Bell Attendant is responsible for assisting guests with their luggage providing information about the hotel and ensuring guests have a smooth checkin and checkout experience. They also handle guest requests assist with special arrangements and maintain a high level of professionalism and service. Additionally they may assist with training new team members and participate in regular team meetings to improve service delivery.
- Greeting guests upon arrival and providing excellent customer service.
- Assisting guests with their luggage and escorting them to their rooms.
- Providing information about hotel amenities services and local attractions.
- Handling guest requests for transportation such as calling taxis or arranging shuttle services.
- Maintaining cleanliness and organization in the lobby and entrance areas.
- Assisting with valet parking services when needed.
- Responding to guest inquiries and complaints in a professional and timely manner.
- Collaborating with other hotel staff to ensure a seamless guest experience.
- Maintaining a professional appearance at all times and adhering to the hotels grooming standards.
- Ensuring all guest interactions are handled with a high level of discretion and confidentiality.
- Participating in regular team meetings and training sessions to enhance skills and improve service delivery.
- Liaise with all other departments for all Guest related matters.
- Supervise the security of guests property during transfers and/or storage in the baggage area
- Inform the Front Desk if guest acts suspiciously or has little luggage.
- Report any unusual situation fire or safety hazards and damaged items needing repair to his line manager.
Qualifications :
- High school diploma or equivalent.
- Previous experience in customer service or hospitality industry preferred.
- Strong communication and interpersonal skills.
- Ability to handle and lift luggage of varying weights.
- Professional and courteous demeanour.
- Knowledge of local attractions restaurants and transportation options.
- Ability to work well in a team and maintain a positive attitude under pressure.
- Willingness to work varied shifts including nights weekends and holidays.
Additional Information :
Your team and working environment:
Diverse young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
