Duty Manager
نُشرت في :
21-01-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
THE POSITION
To assist in the forward planning of the department which includes Reception Front Office Administration and Data Administration
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of his/her staff to ensure guests receive prompt cordial attention and personal recognition
- Assist the Front Office Manager in all aspects of his/her duties
- Ensure repeat guests and other VIPs receive special attention and recognition
- Control room availability room types accuracy of room count and rate categories
- Maximize occupancy revenue & average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to
- Liaise closely with the Executive Housekeeper to ensure special guest needs amenities and other roomrelated requests are met
- Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures
- Interpret computer reports and compile relevant statistics for front office
- Approve upgrades and special amenities in absence of manager
- Maintain interdepartmental relationships to ensure seamless customer service
- Inspect frequently for cleanliness and orderliness of the lobby reception and cashiers desk and on a random basis VIP rooms prior to arrival
- Prepare efficient work and vacation schedule for Front Office Staff taking into consideration project occupancy and forecasts and any large group movements
- Maintain appropriate staff standards of conduct dress hygiene uniforms appearance
- Work with the HR Manager to ensure productive departmental performance
- Work with Finance in the preparation and management of the departments budget
- Adhere to OH&S policies and procedures and ensure all direct reports do the same
Qualifications :
PERSONAL ATTRIBUTES
- Good organisational skills
- Good level of engagement with residents
- Ability to manage a multicultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a selfstarter coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 5 years relevant experience with at least 2 year at a supervisory level.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
