Senior Operations Manager - Tafaseel
نُشرت في :
15-10-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Responsibilities:
Manage a team of managers and ensure that they are meeting project targets and deliverables.
Monitor team performance and provide coaching and feedback to improve results.
Ensure compliance with client requirements policies and procedures.
Identify process improvements and recommend solutions to enhance efficiency and effectiveness.
Collaborate with other departments to develop and implement new processes procedures and systems to improve service delivery.
Prepare and analyze reports on operational performance and recommend and implement improvements where necessary.
Maintain open communication with clients stakeholders and team members to ensure project success.
Qualifications:
Bachelors degree in Business Operations Management or related field.
Minimum of 810 years of experience in a similar role with at least 5 years in a BPO environment.
Proven track record of managing successful BPO projects and delivering results.
Strong leadership and people management skills with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills with the ability to build strong relationships with clients and stakeholders.
Solid understanding of BPO industry trends and best practices.
Proficient in Microsoft Office and project management tools.
Six Sigma Lean and COPC certifications is a plus.
Arabic & English languages (Bilingual) is mandatory.
This job has been sourced from an external job board.
More jobs on
Manage a team of managers and ensure that they are meeting project targets and deliverables.
Monitor team performance and provide coaching and feedback to improve results.
Ensure compliance with client requirements policies and procedures.
Identify process improvements and recommend solutions to enhance efficiency and effectiveness.
Collaborate with other departments to develop and implement new processes procedures and systems to improve service delivery.
Prepare and analyze reports on operational performance and recommend and implement improvements where necessary.
Maintain open communication with clients stakeholders and team members to ensure project success.
Qualifications:
Bachelors degree in Business Operations Management or related field.
Minimum of 810 years of experience in a similar role with at least 5 years in a BPO environment.
Proven track record of managing successful BPO projects and delivering results.
Strong leadership and people management skills with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills with the ability to build strong relationships with clients and stakeholders.
Solid understanding of BPO industry trends and best practices.
Proficient in Microsoft Office and project management tools.
Six Sigma Lean and COPC certifications is a plus.
Arabic & English languages (Bilingual) is mandatory.
This job has been sourced from an external job board.
More jobs on
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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