Technical Support Advisor

About the job

Are you looking for a career change with a forward-thinking global organization?

We’re on the lookout for Finnish-speaking Technical Support Advisors to join our team in Benalmadena, Malaga.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Technical Support Advisor on our team, you will:

- Run remote diagnostics and provide technical support related to servers, blades and various software applications (Windows, Linux, VMWare, etc.) for business customers. The support is multi-channel (phone, e-mail or chat)

- Answer questions about installation, operation, configuration, customization, performance, and usage of assigned products

- Verify warranty entitlement and determine appropriate action

- Support in any additional task, related to the service

Concentrix + Webhelp is a great match if you:

- Have a proficient level of Finnish and advanced level of English

- Have experience in software support

- Have good knowledge of Windows Operating System

- Are willing to learn and apply new technologies

- Have a strong ability in communication

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full time 39 hours/week contract: rotative Monday to Friday 08:00 to 18:00

- Salary: 23.000 euros gross/year + up to 2.400 euros gross/year in bonus

- Great office location in Benalmadena, Malaga

- Bring-a-friend (referral) bonus opportunities - Multicultural and dynamic environment

- Career development programs and specialized courses