Application Management Support Manager

Manager a hybrid team of application SMEs (including captive resources) and technical engineers, responsible for system service improvements, system upgrades & incident resolutions to deliver the highest levels of customer satisfaction within agreed SLA's

Facilitate application support function to provide outstanding technical support, availability, change, capacity & release management

Manage the application subject matter experts (internal & captive resources) and technical support engineers

Monitors and manages performance of the applications & support activity including the effectiveness & actions to remedy deficiencies.

Develop, manage, maintain and periodically update technical documentations and operating procedures

Consistently meet and exceed OLAs, SLAs and KPIs