Product Operations Lead

Collaborate with Product, Engineering, QA, Care and other teams to identify opportunities, provide daily product support, coordinate product and feature releases, and leverage customer/internal feedback for valuable product improvements through effective teamwork

Develop & Optimize Processes: Keeping a keen eye on product performance is essential to identify operational gaps, inefficiencies, and potential risks. We want you to work alongside various teams to come up with effective solutions. Keep track of key performance metrics and implement corrective actions as needed.

Program/Project Management: Be a resourceful, go-getting multitasker, supporting cross-functional initiatives across a variety of areas (product, ops, engineering, tech support, marketing, etc)

Develop Relationships: Foster strong relationships with teams and stakeholders to ensure efficient and productive working relationships

Data-driven insights - Perform deep-dive analysis to evaluate existing feature performance or assess the impact potential of tackling new problems and opportunities