Ejecutivo hipotecario

Position Name: Infrastructure Support (Backfill)

Qualifications:

• Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
• Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
• Mobile Device Management –(MDM tools Mobile iron & Intune) - setup devices for email, RSA authentication, VPN connectivity and troubleshooting.
• Good understanding and troubleshooting of Apple devices and apps.
• Knowledge on VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Experience of ticketing tools (ServiceNow),

Non-Technical

• Good Customer management skill,
• Good in oral and written communication, Bilingual resources where primary language is not English
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work.

Company Description

The company is a customer-centric provider of managed IT field services across the globe. For more than 20 years, the world’s multi-national enterprises have trusted us for our innovative problem-solving combined with our flexible business model for our many customer segments. Businesses choose the company when they desire a single point of control to efficiently manage the behind-the-scenes challenges of providing both physical and human asset services worldwide. By choosing to use our platform, companies forgo the need to build or expand their infrastructure thus reducing costs. The company provides onsite support services for all types of IT products from highly complex data center storage systems to end-user desktop PCs. Our team can provide full project management or individual services such as installations, relocation, site surveys, preventative maintenance & even removal or recycling of hardware.