MIS Analyst

Key Responsibilities

Act as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an exceptional first

Taking pride in the appearance of the business center by adhering the dress code & ensuring all areas of the center including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards and representative of a 5-star

Contribute to the overall revenue of the center by identifying opportunities to up sell and cross sell companies products and

Increase client retention by meeting and exceeding client

Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely

Demonstrate a true passion for customer service by proactively seeking ways to exceed client s expectations, always going above and

Highly visible and ready to assist clients as and when needs arise with a flexible and helpful

Commit to solving any client/visitor issues and following through to

Support clients needs by preparing meeting rooms or offices before client use, troubleshooting basic and telecom technical issues, moving furniture and providing

Providing administration support including delivering mail, organizing courier services, ordering office supplies, preparing

Key Criteria

Requirements

Essential

Previous work experience within a customer service focused

Previous experience of working within in a client-facing environment, Reception/

Professional communication

Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and

Proven organization skills ability to prioritize and

Desirable

Previous experience within another serviced office provider or other service related

Degree or equivalent within hospitality or

Competencies