صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيKEY PERFORMANCE INDICATORS
Customer Relationship Management
Develop and implement strategies to build
strong and lasting relationships with
customers Serve as the main point of contact
for customers addressing their inquiries and
concerns promptly and professionally Collect
and analyze customer feedback to identify
areas for improvement in our products and
services Maintain an uptodate customer
database and ensure accuracy
Handover Management Create and manage a
clear handover process for properties in SP
International Property Developers including
Imperial Avenue and upcoming projects
Coordinate with various departments
including Projects construction legal and
finance to ensure a smooth handover process
Ensure that properties are handed over to
customers in compliance with contractual
agreements and quality standards Conduct
final inspections and walkthroughs with
customers addressing any issues or concerns
Collections Management Oversee the
collections process working closely with the
finance team to monitor outstanding
payments Implement effective collections
strategies to minimize payment delays and
defaults Manage negotiations and payment
arrangements with customers facing financial
challenges Maintain accurate records of
collections activities and update customer
accounts accordingly
SP International Property Developers
Imperial Avenue
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DISCLAIMER The Arabic version is a translation of the original in English for information purposes only In case of a discrepancy the English original will prevail
KEY PERFORMANCE INDICATORS (CONTD)
Team Leadership Lead and mentor the
CRM team fostering a culture of excellence
professionalism and customercentricity Set
performance goals conduct regular
performance reviews and provide
constructive feedback to team members
Collaborate with other departments to ensure
alignment and cooperation in achieving
customer satisfaction and business objectives
Reporting and Analysis Generate regular
reports on customer relationship metrics
handover status and collections performance
Analyze data to identify trends and
opportunities for process improvement
Present findings and recommendations to the
senior management team
OTHER REQUIREMENTS
Education bachelor s degree in civil engineering
Construction Management Architecture or a related
field A master s degree is a plus
years in real estate CRM Division in the UAE with
a strong focus on luxury highrise residential projects
دوام كامل