Senior IT Onsite Support Engineer

- This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE.

- You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.

- Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.

- You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed.

- Receipt of user requests / incidents escalated by the ServiceDesk / end user

- Provide L2 support for tickets escalated by Service Desk

- Configure, troubleshoot, and resolve issues related to hardware, operating system, software and application problems, windows desktop, notebooks, printers, and PC peripherals

- Provide support for install/upgrade/de-install/repair activities on customer desktops, laptops

- Provide onsite end-user equipment support (i.e. desktops, screens, scanners, printers, docking stations, classroom, and meeting room equipment, etc)

- Provide onsite office automation software and approved application suite support

- Provide basic Infrastructure and systems administration support by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc