Assistant Manager

Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
• Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner
• Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction
• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
• Communicate sales plans and targets to the Shop/Department team monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed