Front Office Agent

Responsibilities:

• Greet and welcome all guests approaching the Front Desk in accordance with Citadines Metro Central standards.
• Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Review Front Office logs, Trace File and Credit Limit daily.
• Handle cashiering duties.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Coordinate with Front Office Supervisor in performing daily task or during the shift.
• Have knowledge of emergency procedures and assist as needed.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Maintain and market promotions and guest programs.