Customer Sales Advisor

Responsibilities:

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
• Achieve targets set by Jumeirah for revenue, quality and customer service standards
• Proactively handle and resolve customer queries and escalations through all telephone and email channels
• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
• Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
• Take ownership and keep up to date with information and training required to complete role effectively
• Actively drive and work towards own Individual Performance Objectives
• Actively demonstrate and comply with Jumeirah IT security and compliance policy
• Any other duties as may reasonably be requested by the management .