Customer Service Executive

Responsibilities:
• Maintain register for Wheel chair issuance
• Inspect Toilets/Prayer Rooms/Baby changing rooms/ Common Areas etc to ensure standards are maintained, any issues to be reported to Duty Manager/Facilities
• Manager. ( A check list to be maintained)
• Keep track of the mall directories availability/display & update the duty manager if new to be printed
• Review Malls website and social media for timely information and accuracy of data posted
• Update the shop contact details. (Shop manager, Contact in case of emergency etc )
• Maintain copies of relevant authority permissions for any events/promotions in the mall
• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other duties as assigned
• Get regular updates from the marketing team/mall manager on the planned events and activities in the mall, assist with conducting the events.
• Issue of Raffle coupons during sales/promotions