Collection Officer

Responsibilities:
• Educating tenants about facilities and mode of payment
• Responsible for smooth collection process on the business
• Ensure all dues are monitored and collected on time to maximize the recovery
• Handle & manage payment collection for various leasing income on regular basis, such as: Rents, Additional Rents, Service fees, Penalties, Utilities and Project fees.
• Responsible to monitor and Issue late payments letters and invoices
• Supervise collection process with finance team and tenants related to any outstanding payments.
• Manager all communication sent to tenants (per brand and per site – more than 430) regarding utility payments and Additional Rent payments
• Manage the reconciliation of all VAT payments with finance and tenant
• Manage “Monthly Sales Reports” and “Annual Audited Sales Reports” collection and report submission on day to day.
• Responsible for constant Follow up with tenants on dues
• Constant follow-up with Return cheques if there is no balance in customer account
• Responsible to solve problems with tenants related to wrong transactions / duplicate billing and how to read invoices.
• Develop and generate records tracking process for all type of payments and prepare invoices and ensure timely collection for various payments as per the agreed terms and conditions in the lease agreement.
• Reprint invoice and email to those tenants who did not receive the same to effect the payment in time.