Assistant Store Manager

Responsibilities:
• Maintain window and in-store displays to a high standard in line with merchandising guidelines
• Monitor and control expenses ( overtime, local,stock and consumables) through efficient store operations
• Execute price revisions within the store
• Monitor and handle customer complaints and take corrective action in line with Company policy
• Review and provide regular feedback on staff’s performance against expectations
• Support induction of new recruits through buddy system
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)
• Oversee cash transaction entry and management ( petty cas, pos cash elements, change floats)
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
• Oversee and monitor all point of sales activities in the store which includes – sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Maintain a high level of store health and security for company assets, cash, stock and customer property
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
• Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters
• Actively seeks ways to achieve or exceed store sales targets
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
• Ensure store expectations and priorities are communicated to staff
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store