Groups Coordinator

Employee benefit card offering discounted rates in Accor worldwide

• Learning programs through our Academies

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• You'll be on charge of room only bookings as well as MICE leads from initial contact, preparing the proposal, closely following up to ensure conversion, issue contract and banquet event order and remain the customer liaison until the end of the event

• You'll receive groups and events and keep up to date the hotel event systems with all information related to the lead

• You'll draw up contracts for groups and events

• You'll insert Rooming List in the system, update payment instructions and enter important information relevant to the group

• You'll negotiate budgets with customers

• You'll develop Banquet Event Orders in the system with all relevant information

• You'll conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc.)

• You'll perform monthly report groups and update closing information groups

• You'll interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk Department and kitchen

• You'll act directly with the guest or client during the stay of groups and events

• You'll participate in special activities such as booker events, family trips, etc.

• You'll ensure that all client requests are answered efficiently and with agility