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At Your Service Agent Telephones
DescriptionPOSITION SUMMARYAnswer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices. Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension. Receive rec...
Royal Service Agent
To attend and handle all guest requests received for internal services as per the hotel standards and procedures.To answer and handle calls and messages properly using the telephone etiquettes and Sofitel standards.To ensure that all guests enjoy their stay being offered the finest personal service....