Technical Support Engineer
Posted on :
02-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 3 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
02-05-2024
Job Description
Req ID : 2783156
1. Provide technical assistance and support to customers via phone, email, chat, or remote desktop sessions.
2. Diagnose and troubleshoot technical issues reported by customers, using troubleshooting tools and resources as needed.
3. Document customer inquiries, issues, and resolutions in the ticketing system, ensuring accurate and detailed records of customer interactions.
4. Escalate unresolved technical issues to appropriate internal teams, such as development or engineering, and follow up to ensure timely resolution.
Employment Type
Full Time
Department / Functional Area
Key Skills
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