Key Account Manager

• Create and maintain close working relations with Sales accounts as assigned.
• Develop customer development plans and work with the AMICO network to execute them.
• Negotiate and agree the development plan with the customer including the commercial terms (price, discounts, marketing support, training support, etc.).
• Classify Sales accounts according to volume and nature of business and other metrics.
• Regularly monitor and report on activity levels and satisfaction levels of Sales clients.
• Act as a single point of contact for discussions on strategic and commercial issues with the Customers.
• Promote a positive image of AMICO with all Sales clients.
• Coordinate internal AMICO operations in the service of Sales clients (ordering, delivery, installation, maintenance).
• Act as a focal point internally for all Sales accounts related issues.
• Identify and immediately work towards resolving any issues/problems related to Sales accounts.
• Regularly report to Country Manager on business activities with Sales clients.
  

Other Important Accountabilities.

• Gain understanding of internal processes of Sales clients, including decision making process, ordering and purchasing process, tendering process and other AMICO impacting processes.
• Provide Sales account input into annual revenue and GPM targets.
• Assist in sales and presentations conducted for Sales accounts.
• Obtain and shares intelligence on competitive activity with all Sales accounts.
• Analyse activity with Sales accounts based on tenders won and lost, purchases by product line, profitability and other metrics.