Head Butler

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Head Butler

As the Head Butler, you will lead and manage a team of butlers to deliver exceptional service and hospitality to guests. Your primary responsibility is to oversee the daily operations of the butler department, ensuring seamless coordination and execution of tasks. You will train, mentor, and supervise butlers, setting high standards for guest service, etiquette, and professionalism. Additionally, you will liaise with other departments to fulfill guest requests and preferences, maintain inventory of supplies, and ensure the cleanliness and presentation of guest areas. Your leadership and attention to detail will contribute to an unforgettable guest experience.

What Is In It For You

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!
  

Key Responsibilities

• Personal Butler Coordination: Coordinate assignments and schedules for Personal Butlers. Schedule Personal Butler roster. Assist in training the Personal Butler Team.
• Resort Equipment Management: Review and maintain inventories of Resort equipment.
• Guest Services: Warmly welcome guests upon arrival and conduct orientation of the resort. Act as the main point of contact for guests during their stay. Identify and anticipate guest needs, ensuring personalized service. Liaise with various departments to fulfill guest requests. Coordinate access for operational purposes with discretion.
• Knowledge Management: Maintain up-to-date knowledge of in-room facilities, services, and technology. Inform guests of hotel facilities, promotions, and activities.
• Feedback and Departure: Update guest feedback systems. Ensure presence during guest departures to bid farewell.
  

Qualifications

• Experiences: Minimum 1 year experience in Front Office within a similar role.
• Language Skills: Proficiency in English communication.
• Interpersonal Skills: Strong interpersonal and problem-solving abilities.
• Technical Skills: Computer literate; previous experience with Opera software is advantageous.
• Knowledge & Competencies:
• Guest Focus: Courteous, helpful, proactive, and 'switched on' personality.
• Attitude: Passionate, pleasant, and positive attitude.
• Competencies:
• Adaptability
• Customer Focus
• Drive For Results
• Effective Communication
• Planning Business
• Supervising People
• Understanding Differences
• Understanding Hotel Operation