Front Office - Trainee

Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Reporting to the Director of Rooms. responsibilities and essential job functions include but are not limited to the following:

• Master the technical skills of the Front Desk Operations
• Learn the tasks and responsibilities of the Guest Relations Officer, Operator, Concierge & Reception
• Maintain high standards of teamwork with the Front Office Team
• Ensure that department standards are met through guest feedback and monitoring
• Participate, conduct daily briefings and roll calls and training
• Coordinate with all other operating departments to ensure smooth daily operations for check in and check out
• Co-ordinate with Reception and Duty Manager on day to day operations
• Coordinate and participate in meeting and greeting of VIP guests upon arrival
• Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum
• Work in the Club Millesium as Butler taking care of our VIP guets.
• Process Improvement Team project and assignments relating to Front Office
• Ensure that safety, health, security and loss control policies and procedures are complied with.
  

Qualifications

Qualifications:

• Recent Hospitality Graduates
• Knowledge of Opera would be of advantage
• Read, write, and speak English fluently
• Analytical skills
• Good interpersonal and communication skills
• Leadership/People management skills
  

Additional Information

Your team and working environment:

• Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
  

Our Commitment To Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS