Front Office Receptionist

Responsibilities

• Ensures incoming guests are given the highest possible personal service.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
• Greets guests on their arrival ensuring they feel expected and welcome.
• Ensures the guest receives the accommodation he/she is expecting.
• Maintains an up-to-date knowledge of hotel and local services and supply information respond to guest queries.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through.
• Maintains awareness of guest profile through the Opera guest history.
• Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
• Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
• Accurately administers Front Desk Clerical systems and procedures.
• Provides currency exchange services.
• Balances accounts of day’s business at end of shift.
• Comply with all laid down systems and procedures.
• Records all instances of refused business, with reasons of refusal.
• Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
• To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
• Promotes the hotels outlets and special events at all times.
• Maintains an awareness of competitor’s rates and occupancy levels.
• Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.