Front Office Manager

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description

Front Office Manager

The Front Office Manager plays a pivotal role in launching our eco-luxury resort, overseeing every guest detail from reservations to check-out. Responsibilities include creating top-notch policies, training staff for exceptional service, and handling guest needs. Beyond the front desk, the role will manage marine operations with a focus on sustainability. Collaboration with other departments ensures a seamless experience, blending luxury with a deep connection to nature and wildlife. If you possess exceptional technical expertise, excellent leadership skills, and a passion for maintaining a world-class facility, we invite you to take on this pivotal role and shape the future of our esteemed establishment!

What is in it for you:

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!
  

Key Responsibilities:

• Front Office Operations: Ensure exceptional customer service for all guests by managing the check-in and check-out processes efficiently, overseeing reservation systems, monitoring room availability, and promptly addressing and resolving guest concerns or issues while maintaining a positive and professional demeanor.
• Team Leadership: Supervise and lead the front office team, including receptionists, concierge, and bell staff. Provide training, guidance, and support to ensure a high level of performance, focusing on customer service, system usage, and hospitality standards.
• Financial Management: Monitor and control front office budgets, expenses, and revenue. Implement strategies to maximize profitability.
• Quality Assurance: Implement and maintain quality standards in guest services, ensuring a welcoming and comfortable environment.
• Technology Utilization: Stay updated on industry trends and implement new technologies to enhance front office operations and guest experience.