Customer Support Specialist
Posted on :
07-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2696379
- Leading order handling and execution to achieve connected financial KPI’s (Revenue, cash and profitability). Confirming accuracy of incoming orders, checking details such as product codes, quantities and delivery information
- Ensuring customer loyalty via professional customer support and orders execution. Handling logistics and coordinating with logistic vendor for deliveries and ensuring quality communication to customers
- Responsible for close and continuous follow up with customers and supporting functions to ensure invoicing and collection on time. Inspecting product quality before delivery and addressing any issues or defects promptly
- Ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with sales, operations, supply chain management and other internal and external teams. Coordinating resolution with field service team
- Recommending appropriate solution for customer requests and coordinating with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place
- Responsible for informing customers about issue status based on inputs and clarifying any questions. Ensuring a positive customer experience throughout the entire process. Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting relevant information.
- Tracking regular target performance and providing reports to management.
- Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
- Maintaining accurate records of orders, invoices and shipping documents
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
