Client Support Representative - Remote Work - Al-Yamama

Job Description:

AlYamama is seeking a motivated and detailoriented Client Support Representative to join our team on a parttime basis working remotely from Jeddah Saudi Arabia. This entrylevel position requires at least one year of experience in a customer service or support role. The ideal candidate will be driven and resilient able to handle challenging situations with tact and professionalism.

Responsibilities:

1. Respond to client inquiries via phone email or chat in a timely and professional manner.
2. Assist clients with product information troubleshooting and issue resolution.
3. Collaborate with internal teams to escalate and resolve complex client issues.
4. Maintain accurate records of client interactions and transactions.
5. Identify opportunities to upsell or crosssell additional products or services.
6. Provide feedback to improve our products and services based on client interactions.
7. Meet or exceed performance metrics related to client satisfaction and issue resolution.

Requirements:

1. 1 year of experience in a customer service or support role.
2. Excellent communication skills both written and verbal.
3. Strong problemsolving skills and attention to detail.
4. Ability to work independently and prioritize tasks effectively.
5. Cooperation and negotiation skills.
6. Driven and resilient personality traits.

Benefits:

1. Free food during work hours
2. Paid Time Off (PTO)
3. Paid sick leave

Working Environment:

At AlYamama we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team members voice is valued.

Deadline to Apply:

March 10 2024

Equal Opportunity Statement:

AlYamama is an equal opportunity employer and does not discriminate on the basis of race color religion sex national origin age disability or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule:

This job has the following work schedule: Flexible

Benefits & Perks

This job has the following benefits: Remote work flexibility

This job is a remote position you can work from anywhere. Are you interested in this position If so apply now and get a response from us fast! Dont miss out an opportunity to advance your career to the next level