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Job Description
Job Description
Job Title: Customer Service Representative hybrid remote and in-office
Reports To: Mark Shramek, President/CEO
Last Updated: March 2022
Status & Salary: Non-Exempt & $18-20 per
SUMMARY OF ROLE
This role serves as the main point of interaction between our customers and field technicians, and works to provide professional, efficient service by resolving service issues and providing outreach to our
ESSENTIAL DUTIES
Answers all calls in a professional, pleasant manner and routes or handles as
Resolves customer issues by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
Tracks customer satisfaction and technician
Handles Accounts Receivable and invoice collections according to company guidelines
Provides weekly reports outlining any issues as well as all steps taken to resolve
Handles scheduling of technician work orders
- Engages pro-actively and regularly with customers to ensure a customary satisfactory
- Attends staff meetings and training as
- Performs other duties as
KNOWLEDGE, SKILLS & ABILITIES
- Self-motivated with the ability to work autonomously and understand when a superior needs to be involved in decision
Exceptional interpersonal skills which positively benefit interaction with internal and external
Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal
- Demonstrated ability to operate safely in the
Ability to effectively juggle multiple priorities in a fast-paced
Highly organized and efficient with
Basic computer skills and familiarity with Microsoft Ability to successfully use Outlook
Ability to work 25 hours per This position is part time remote-from-home with attendance required three designated days in the office per
QUALFICATIONS
At least one year of experience in a customer service role
- Access to reliable
- Ability to successfully pass a background check and other pre-employment
PHYSICAL REQUIREMENTS
- Able to sit or stand for long periods of time in order to effectively answer customer
- Able to work in a constant state of alertness and safe
KNOWLEDGE, SKILLS & ABILITIES Self-motivated with the ability to work autonomously and understand when a superior needs to be involved in decision Exceptional interpersonal skills which positively benefit interaction with internal and external Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal Demonstrated ability to operate safely in the Ability to effectively juggle multiple priorities in a fast-paced Highly organized and efficient with Basic computer skills and familiarity with Microsoft Ability to successfully use Outlook Ability to work 25 hours per This position is part time remote-from-home with attendance required three designated days in the office per QUALFICATIONS At least one year of experience in a customer service role Access to reliable Ability to successfully pass a background check and other pre-employment PHYSICAL REQUIREMENTS Able to sit or stand for long periods of time in order to effectively answer customer Able to work in a constant state of alertness and safe
Employment Type
Full Time
