Customer Service Advisor - UAE National
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS Internal Firm Services OtherManagement Level
AssociateJob Description & Summary
At PwC our people in property management focus on providing strategic advice and solutions for clients in the real estate industry helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions leasing asset management and development projects.In facilities and infrastructure management at PwC you will focus on creating and maintaining efficient and effective operations of physical workspaces including maintenance security and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.
Eligibility to apply : For Emirati Nationals with a family book
Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.
Primary duties and responsibilities
Financial
Adhere to the allocated budget for the administrative function of the office
Customer
Greet visitors arrange relevant passes and make sure all callers and visitors are dealt with promptly courteously and accurately
Ensure visitors are made comfortable met on a timely basis by their host shown to the appropriate room and assisted with parking if relevant.
Internal Process
Floorhost
- Managing floor operations eg. cleaning FM meeting rooms hourly floor checks
- Fills up the CAFM form/App for any facilities/maintenance issues
- Checks meeting room bookings day before for full day wrong floor etc liaise with staff directly or advises Central Floorhost. Deals with daily issues if EA cannot handle.
- Check occupancy against bookings on assigned floor/s
- Sits when not on cover at floor host receptions
Reception
- Maintain visitor logs
- Manage Parking Validators Logs
- Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
- Perform general maintenance of the reception area
- Coordinate with Security where relevant
- Act in accordance with regulations
- Perform other administrative duties as required (eg. Issuing PwC access cards)
- Answer queries from visitors and callers and refers them to the appropriate person
- Act as a key resource and liaison to other functional areas of the business building crossfunctional relationships as needed
Learning and Growth
- Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
- Act as a key resource and liaison to other functional areas of the business building crossfunctional relationships as needed
Education
High school certificate (equivalent) or Bachelors degree
Language
Fluency in spoken and written English proficiency in Arabic is an advantage French is a plus
Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills
Experience with a professional services firm is an advantage
Knowledge and Skills
- Strong organizational skills
- Excellent oral communication and interpersonal skills
- Must possess a professional telephone manner
- Demonstrated ability to work under pressure
- Demonstrated ability to work on own initiative
- Demonstrated team player
- Must possess a warm friendly and professional demeanor
- Basic PC skills on excel and word
- Basic keyboard skills (at least 25 wpm)
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Architectural Management AutoCAD (Drawing Software) CAD Standards CCURE (Security Management Software) Communication Corrective Maintenance Correspondence Management Cost Management Coworking Space Management CrossFunctional Team Coordination Customer Experience (CX) Strategy Demand Management Emergency Response System Maintenance Emotional Regulation Empathy Environment Health and Safety (EHS) Program Development Event Facilities Engineering Hoteling Inclusion Insurance Administration Integrated Workplace Management System (IWMS) 56 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
July 13 2025Required Experience:
Unclear Seniority
Employment Type
Full-Time
