Customer Support Representative
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Job Description
Job Title: Customer Support Representative
Role Overview
The Customer Support Representative will be the first point of contact for customers ensuring exceptional service by addressing inquiries resolving complaints and providing accurate information regarding company products and services. The role requires strong communication skills patience problem-solving ability and a customer-first mindset.
Key Responsibilities
Handle inbound and outbound calls emails and chat support to assist customers with queries and requests.
Resolve product or service-related issues promptly while maintaining professionalism and empathy.
Record and update customer interactions feedback and resolutions in the CRM system.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Maintain a high level of product knowledge to deliver accurate information and support.
Achieve performance metrics including response time resolution time and customer satisfaction scores.
Follow up with customers to ensure satisfaction and maintain strong relationships.
Adhere to company policies compliance guidelines and service-level agreements.
Provide suggestions for process improvements and contribute to a positive team environment.
Essential Qualifications
Bachelors degree or diploma in any discipline.
Proven experience (13 years) in customer support call center or client service roles.
Fluency in English (both spoken and written). Knowledge of Arabic or Hindi/Tamil/Malayalam will be an added advantage.
Skills Required
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Proficiency in MS Office and experience with CRM/ticketing tools.
Ability to multitask prioritize and work effectively under pressure.
Active listening skills with patience and empathy to handle customer concerns.
Strong teamwork and collaboration abilities.
Employment Type
Full Time
