eCommerce Sales Support Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Purpose:

As the CISD (Construction Industries Services Division) ecommerce Sales Support Consultant you are accountable for eCommerce Sales growth in the AME CIS region building effective Go-To-Market strategies for the field team to implement with the dealers. You are working in close collaboration with a variety of internal as well as dealer partners to deliver these targets and plans.

You are part of our culture with a shared sense of belonging to execute the Services Growth strategy:

Customer-centric: We co-create value with our customers to solve their problems.

Collaborative: We maximize the power of Team Caterpillar and dealers by leveraging diverse partnerships.

Committed: We strive to be 1% better each day to transform ourselves and the business.

Curious: We explore learn and innovate; seeking out challenges and embracing insights to grow.

Caring: We build ourselves and those around us up through our actions

Your responsibilities as part of our team:

• Achieve eCommerce growth targets: Activation of Customers Online Online Sales Customer Retention online
• In collaboration with the global team localize and communicate the digital USPs to address customer interests
• Ensure dealers and internal teams understand the value of the Cat Digital ecosystem through appropriate engagement with different levels of the organization
• Develop eCommerce campaigns together with the Product Marketing Communications and Pricing teams (awareness promotions retention plans)
• Support the field team in deploying eCommerce growth plans by dealer to achieve eCommerce targets
• Develop the EAME customer appreciation and online retention program through effective project management across the enterprise

Key Skills For Your Successful Assignment:

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Interpersonal and Communication skills: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs. Demonstrated ability to earn trust and drive change with all hierarchy levels

• Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to crystalize and formulate the overall digital service value and to differentiate offerings that address clearly understood customer needs

Your profile what you should bring:

• University degree in Business Information Technology Marketing or a related field. Experience in utilizing ecommerce analytics tools for informed decision making is a plus.
• Successful track record of leading eCommerce growth and Digital deployment initiatives especially in B2B industries.
• Strong ability to adapt quickly to high velocity and change. Demonstrated growth mindset to embrace challenges continuously learn and improve
• Business Innovation passion for improving existing processes developing new offerings or finding novel solutions to customer challenges. Ultimately boost the bottom line by increasing revenue reducing costs or enhancing efficiency
• Experience and passion in project and change management
• Experience working with dealers is a plus as this role requires dealer influencing and support in execution
• Proficiency in English and at least one other language (Arabic Chinese French..)

Additional Information:

• This is an onsite role 5 days a week
• Business travel time - up to 50%

What We Offer

From day one youre set up to thrive at Caterpillar: helpful training relatable mentors global experience competitive salary package work-life balance and the growth opportunities you expect with a Fortune 100 company. You power our success and we are committed to empowering yours. After all when your work can impact the entire world its important to do work that matters.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For the past 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications the criteria for the position may be enhanced to facilitate shortlisting.

We value authenticity and encourage candidates to submit original personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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