General Manager
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Job Description
Department: Executive Leadership
Reporting To: Chief Executive Officer
Location: UAE Headquarters
Experience Level: 18 20 Years
Oversees: Fulfillment Operations Production Procurement Technology Business Development
The General Manager Fulfillment Operations is a senior leadership role responsible for driving operational excellence strategic growth and continuous improvement across all fulfillment and production operations. This individual will oversee the end-to-end value chain-from procurement through production to last-mile fulfillment-ensuring customer satisfaction cost efficiency and scalable execution across the organizations fulfillment network.
Key Responsibilities Strategic & Operational Leadership-
Collaborate with executive leadership to define and execute strategic goals focused on fulfillment production and customer delivery performance.
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Translate business objectives into clear operational plans for fulfillment centres and production units.
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Monitor industry trends market changes and logistics innovations to ensure the organization stays ahead of the curve.
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Lead the daily operations of fulfillment and production facilities ensuring timely accurate and cost-effective delivery of products.
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Implement lean practices automation tools and process optimization strategies to improve throughput and reduce operational waste.
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Manage workforce planning equipment reliability and production scheduling to meet demand forecasts.
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Oversee procurement and vendor management strategies to ensure continuity of supply and alignment with quality standards.
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Drive cost-effective sourcing initiatives inventory control and real-time material tracking across the supply chain.
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Foster strong relationships with suppliers and logistics partners to reduce lead times and enhance supply chain responsiveness.
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Guide the integration of digital tools and ERP systems across operations for improved visibility control and decision-making.
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Support automation in fulfillment and production processes to drive efficiency and scalability.
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Encourage a culture of continuous improvement and innovation across teams.
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Own the operational budget for fulfillment and production functions ensuring cost control and efficiency.
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Monitor and report on key operational and financial metrics to the executive team.
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Ensure all compliance and governance protocols are met within the operational scope.
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Build and lead a high-performing operations team with clear accountability and performance standards.
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Promote a culture of safety quality collaboration and continuous learning across fulfillment centres.
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Mentor functional leaders and support professional development to build internal capabilities.
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End-to-end fulfillment and production operations management
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Supply chain planning and inventory optimization
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Procurement and vendor management
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Lean manufacturing 5S and operational efficiency tools
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ERP/warehouse management systems (e.g. Odoo or equivalent)
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Budget management and cost control
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Strategic execution and operational alignment
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Decision-making under pressure and adaptive leadership
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Strong people management and cross-functional collaboration
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Change management and continuous improvement mindset
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Masters Degree in Supply Chain Business Administration Industrial Engineering or related fields
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18 20 years of leadership experience in operations fulfillment logistics or manufacturing environments
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Experience in high-volume multi-site fulfillment or production operations
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Familiarity with regional logistics networks and compliance standards
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Certifications in Lean Six Sigma PMP or related operational disciplines are a plus
This role is central to driving operational excellence and scaling the fulfillment capabilities of the organization. The ideal candidate will be a decisive systems-driven leader with hands-on experience in high-performance operations environments.
Employment Type
Full-time
