CRM Specialist
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Job Description
CRM Specialist Real Estate Developer
- Location: UAE (Candidates must be locally available)
- Experience: 3 5 Years
- Industry: Real Estate / Property Development
- Type: Full-time
- Visa: Transferable visa required
Key Responsibilities
1. Client Relationship Management
Act as a dedicated point of contact for buyers investors and tenants.
Manage client interactions using CRM software to ensure accurate tracking and follow-ups.
Resolve client queries ensuring high satisfaction levels across the sales lifecycle.
2. CRM & Database Management
Maintain an organized database of prospects and clients in CRM software (Zoho Salesforce or similar).
Segment and categorize clients based on their buying stage preferences and property interests.
Ensure CRM data accuracy transaction status updates and communication logs.
3. Client Onboarding & Support
Handle SPAs contracts and assist with documentation coordination.
Guide clients through onboarding processes and company services.
Provide post-sale and post-rent support with documents DLD registration and other formalities.
4. Lead Generation & Conversion Support
Collaborate with the sales and marketing teams to support lead qualification and nurturing.
Engage with leads via calls email and WhatsApp to ensure conversion potential.
Monitor follow-up timelines and ensure timely response to all inquiries.
5. Cross-department Collaboration
Coordinate with Sales Marketing and Admin teams to streamline client handling.
Offer customer feedback and CRM insights to improve service delivery.
Requirements
Candidate Requirements
3 5 years of proven experience in a real estate development company in a CRM or client servicing role.
Proficiency in CRM software (e.g. Salesforce Zoho HubSpot).
Familiarity with DLD (Dubai Land Department) regulations and document procedures is a strong plus.
Excellent communication and interpersonal skills in English (Arabic is a plus).
Strong skills in Microsoft Office (Excel Word PowerPoint).
Currently based in the UAE with a transferable visa.
Preferred Background
Real Estate Development
CRM Operations / Client Relations
Contract & Document Handling
Experience with Dubai real estate compliance (DLD)
Benefits
Employment Type
Full Time
