Openings & Guest Experience Intern
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Job Description
Gain valuable experience as you build your career in luxury hospitality. Support the Hotel Openings Manager the Guest Experience Manager and the Senior Vice Presidents of Openings and Guest Experience Raffles & Fairmont on various significant projects contributing to the Brands portfolio of new hotel openings conversions closings as well as the Guest Experience KPIs for the brands.
Internship to commence September 2025 - Duration 6-Months
Summary of Responsibilities:
Support the Hotel Openings across all opening / conversion and closing projects for the Raffles & Fairmont Brand globally
Assists and supports processes together with the GX manager and HOS Manager set out by the department.
Pre Opening Budget establishment / Hotel Openings Tool Taskworld / Presentation establishment / Dashboarding POBs
Production of useable reports and metrics related to the departmental requirementsre memos schedule meetings take minutes and other administrative tasks.
Update PPT for key stakeholders as per the requirements and create different PPTS depending on Greenfield or Takeover or De-Flag.
Bi-weekly/Monthly update meetings with different departments taking minutes and logging them in Taskworld and WeMax.
Assists with Analyzing KPIs related to the Quality Performance of the hotels by ways of usings tools such as VOG Trust You LQA
Qualifications :
Excellent Communication Skills fluency in English
- Understands the drivers of key hotels openings and GX metrics (financial commercial CX People)
- Prior experience in supporting Senior Executives
- Strong Adaptability and Organizational Skill
Project and Time Management Skills
Analytical Skills
Technical Skills (Word PowerPoint Excel)
.
Additional Information :
Based from the Accor Office in Dubai UAE.
Our Commitment to Diversity & Inclusion: we are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
