Operations Manager- Corporate Cards
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Job Description
JOB TITLE: Operations Manager Corporate Cards
TERM: 12 months
CLIENT LOCATION: Abu Dhabi UAE
DIVISION: Corporate Banking Cards
REPORTS TO: Head of Corporate Cards
RELEVANT EXPERIENCE
- 10 years experience in the cards/financial institution space
- Experience in card operations including onboarding card issuance and post- issuance support
MANDATORY REQUIREMENTS**:
- Local experience in the UAE/GCC region
- Proficiency in English
- Experience with operational usage of a CMS - Fiserv
- Strong project management skills
PURPOSE OF THE PROJECT
The project involves providing support for the Commercial Cards Operations and Sales Support across the UAE market. This includes managing/executing the onboarding of new customers managing card issuance and providing post-issuance support such as blocking/unlocking cards handling declines and managing chargebacks
Key Activities
Core Responsibilities and Accountabilities
- Engage with Card Operations for oversight and identify opportunities for streamlining and operational efficiency
- Support operational onboarding of new customers working with sales implementation card operations and relationship management teams
- Manage corporate card-related requests (e.g. limits cards) from existing corporates/TMCs ensuring timely resolution and completion
- Support the Sales team to identify card opportunities and prioritize key clients for card programs
- Monitor new implemented clients to review card usage and ramp up
- Working closely with the Product team to ensure customer feedback is shared and help to enable the usage of new features as they become available
- Develop Standard Operating Procedures (SOPs) to help train key stakeholders and look to optimise/streamline these processes
- Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth
- Run periodic update meetings with management including reporting on key activities risks and other aspects of the business
KPIs
- Feedback from FAB stakeholders (e.g. Head of Commerical Cards Relationship Managers Product etc) on delivering weekly and monthly expectations
- Feedback from Corporate customers
- Operational Efficiency: Measure the efficiency of commercial card operational processes i.e. level of STP
- Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program
- Card Optimization: Increase spend on low utilized card portfolio
Knowledge and Experience
- Strong understanding of cards in general and commercial cards specifically
- Experience in card operations oversight and operational insights
- Strong experience with Corporate Banking client management particularly Corporate Cards
- Good understanding/experience with Card Management Systems (e.g FiServ)
- Experience in engaging senior stakeholders
- Robust understanding of B2B payments
- Operational expertise in commercial payment products service or platform capability with emphasis on commercial cards and the ecosystem
Employment Type
Full Time
