drjobs Guest Relations Officer العربية

Guest Relations Officer

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
  • Ensure all members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service
  • Meet and greet VIP guests personally
  • Liaise closely with Concierge Butler and Raffles Club for Hotel events restaurant promotions Limousine requirements and special VIP requests or preparations.
  • Maintain close contact with Airport Concierge for new arrivals and departures
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities
  • Send prepared welcome cards and amenities to room prior to guest arrival
  • Attend to special requests by guests
  • Handle guest complaints and refer them as necessary follow up on corrective action
  • Review arrival lists for all arrivals and VIPs to check room allocations amenities and special requests
  • Prepare requisitions for amenities on a timely basis
  • Participate in regular meetings for all Guest Relations team members Butlers and Raffles Club staff to facilitate communications and smooth operations
  • Adhere to OH&S policies and procedures
  • Performs related duties and special projects assigned

PERSONAL ATTRIBUTES

  • Strong written and verbal communication skills in English
  • Able to develop rapport with colleagues and management staff
  • Ability to work cohesively with co-workers as part of a multi-cultural team
  • Ability to focus attention on guest needs remaining calm and courteous at all times
  • Ability to promote positive relations with guests and patrons
  • Able to exercise good judgment with difficult guests

    Qualifications :

    • Degree from School for Tourism & Hotel Management

     

    EXPERIENCE

    Minimum 2 years Guest Relations experience preferably in a four or five-star hotel


    Remote Work :

    No


    Employment Type :

    Full-time

    Employment Type

    Full-time

    Company Industry

    About Company

    Report This Job
    Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.