IT Specialist
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Job Description
We are looking for a technically skilled and serviceoriented IT Specialist F&B to join our dynamic team. In this role you will be the goto expert for all IT systems supporting our Food & Beverage operations with a strong focus on Oracle MICROS POS and Symphony platforms. You will play a critical part in ensuring smooth and secure IT operations across all F&B outlets supporting staff maintaining system reliability and helping to deliver a seamless guest experience.
Key Responsibilities
POS & Application Support
- Configure maintain and troubleshoot Oracle MICROS POS and Symphony systems.
- Manage menu updates user access pricing changes and outlet configurations.
- Ensure system integration with Opera PMS FMC inventory systems and payment gateways.
Network Management
- Monitor and maintain LAN/WAN and WiFi connectivity within F&B outlets.
- Ensure consistent secure connectivity for POS terminals tablets and kitchen systems.
- Work with the infrastructure team to resolve network issues affecting F&B operations.
EndUser Support
- Provide firstline support for F&B staff on POS terminals printers KDS tablets etc.
- Deliver user training and refreshers on Oracle MICROS and Symphony.
- Track and document support issues resolutions and patterns for continuous improvement.
Vendor Management
- Coordinate with Oracle and thirdparty vendors for system support upgrades and escalations.
- Monitor vendor SLAs to ensure timely issue resolution.
- Support vendor selection contract renewals and policy compliance.
System Monitoring & Maintenance
- Perform regular system backups software updates and documentation.
- Monitor system performance and conduct preventive maintenance to reduce downtime.
- Assist with new outlet openings renovations and hardware installations.
Qualifications & Requirements
- Bachelors degree in Information Technology Computer Science or a related field.
- Minimum 5 years of IT experience preferably in hospitality or F&B environments.
- Handson experience with Oracle MICROS POS and Symphony.
- Solid understanding of networking principles (routers switches VLANs firewalls).
- Strong problemsolving and communication skills.
- Willingness to work shifts weekends and holidays as needed.
Employment Type
Full Time
