Associate Technology Operations

Key Responsibilities:

• Minimum 3 years of experience providing onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
• Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs Laptops Printers Servers)
• Support and advice for Facilities Management/Office Services regarding office move planning
• Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
• Engage with business to conduct IT clinics / trainings as appropriate
• LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
• Oncall support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
• Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed this will require some travel)
• Ensure Cyber Security standard processes are followed for services provided
• Provide VIP support to selective customers as per SLA and agreement
• Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
• Act as local project coordinator for hardware/software upgrades country cluster and/or regional consolidation activities and other agreed technical Warehouse and Office Move projects.
• The role primarily requires the daytoday support of the Warehouses located in the free zone Dubai south and Industrial city.
• This requires a lot of running around and hence the incumbent to stretch for long hours post normal business hours and support changes during weekends.
• Lot of flexibility and willingness to go the extra mile and out of the box thinking for solving challenging problems.
• Role not typical of a service desk function with a set job routine or tasks. Need to adapt navigate solve and resolve to varying problems thrown at the same time.
• The role typical involves supporting RF Guns label printers network infrastructure and HP laser jet printers.
• Cabling support and full understanding of project management technology for setting up of Warehouses and implementing the same.
• Support the various meeting room infrastructure for the conference rooms and for Data center management/maintenance and support for BAS Tower Office
• Procurement relates support for all IT Hardware Infrastructure for UAE Area which comprises of UAE Oman and Qatar.
• Family book is mandatory.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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