Key Responsibilities:
- Greet and assist guests upon arrival at the fitness center offering a welcoming and helpful attitude.
- Provide information about the fitness centers facilities equipment services and class schedules.
- Monitor guest activity to ensure safety and proper use of fitness equipment.
- Assist guests with any fitnessrelated inquiries offering basic guidance on equipment usage and fitness programs.
- Maintain cleanliness and organization of the fitness center including equipment towels and locker rooms.
- Ensure that all fitness equipment is in working order reporting any maintenance issues promptly.
- Handle guest complaints or concerns professionally and ensure guest satisfaction.
- Monitor the overall environment to ensure it is safe clean and enjoyable for all guests.
- Promote fitness center services such as personal training classes and wellness programs to guests.
- Ensure the fitness center operates in compliance with health and safety regulations.
- Maintain stock of fitnessrelated products (e.g. towels water supplements) and replenish as needed.
- Assist in checking in guests and processing membership or day pass transactions when required.
- Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
- Offer personalized recommendations or services based on guests fitness interests and needs.
Qualifications :
Required Skills & Qualifications:
- Previous experience in a customer service role preferably in a fitness or hospitality setting.
- Strong communication and interpersonal skills.
- Basic knowledge of fitness equipment and wellness practices.
- Ability to maintain a clean and organized fitness environment.
- Ability to remain calm and professional in highpressure situations.
- Strong problemsolving skills with a guestoriented mindset.
- Fitness or wellness certification is a plus but not required.
- Proficiency in using booking systems or guest management software.
- Ability to work flexible hours including early mornings evenings weekends and holidays.
Physical Requirements:
- Ability to lift fitness equipment or other items (up to 25 pounds).
- Ability to stand or walk for extended periods.
- Physical fitness is a plus as the role involves walking standing and occasionally demonstrating equipment use.
Remote Work :
No
Employment Type :
Fulltime