Executive Lounge Agent Team Leader

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your daytoday tasks.

OUR EXPECTATIONS FROM THE ROLE:

Guest Experience Leadership:

• Spearhead efforts to ensure a consistently high level of service by championing GuestVoice key drivers specifically focusing on Staff anticipating guest needs and Problem resolved on first contact.
• Lead the team in adhering to Standard Operating Procedures (SOPs) to guarantee the maintenance of exceptional service standards at all times.

Guest Relations and Conflict Resolution:

• Take ownership of guest concerns complaints and compliments ensuring they are promptly and appropriately addressed to uphold the JW Marriott Welcome Experience.
• Demonstrate exceptional problemsolving skills resolving issues on the first contact and maintaining a proactive approach to guest needs.

Training and Development:

• Collaborate with the Executive Lounge Supervisor to conduct onthejob training for new Executive Lounge Agents fostering a culture of continuous learning and improvement.
• Actively contribute to the implementation of new procedures and services ensuring the team is wellequipped to adapt to evolving guest expectations.

Operational Efficiency and Coordination:

• Efficiently manage daily activities by reviewing trends in arrivals and departures coordinating group checkins and scheduling team members accordingly.
• Ensure the proper utilization of logs including daily activities handover courtesy calls and VIP arrivals to maintain operational transparency and effectiveness.

Collaboration and Communication:

• Foster strong interdepartmental relationships by coordinating effectively with Front Office Guest Services and Guest Relations Managers.
• Act as a liaison between the Executive Lounge team and other departments promoting a collaborative working environment and facilitating seamless communication.

In joining Marriott Hotels you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing global team andbecomethe best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.